Time to get scheduling!
This is a legacy feature that is no longer available for customers who signed up for Tymeshift after July 27th, 2022. The functionality in this feature is now available in Schedules.
Whoo! You did it! Now you are all set to schedule your team using Tymeshift and bid a fond(ish) farewell to those spreadsheets. By now, you should be able to:
- Quickly and easily schedule your team for long periods of time
- Ensure that all of your channels are covered by assigning Intraday schedules
- Show your team their schedules right in Zendesk
- Allow agents to request time off or trade shifts
- Track in real time if your agents actually stuck to their assigned schedules
- Monitor your team’s attendance and gain insight into their activities
If you’re up for it – why not watch the whole Scheduling video? It’s about an hour, but it’ll give you even more in-depth insights into the scheduling features you’ll be using.